Xerox WorkCentre 3550 Service Manual

April 2010
2-1
Phaser 3635MFP/WorkCentre 3550
Status Indicator RAPs
2 Status Indicator RAPs
Chain 1 - Standby Power
01-100 Door Open RAP.................................................................................................. 2-3
01-110 Fuser Door Open RAP........................................................................................ 2-3
01-700 Stapler Door Open RAP...................................................................................... 2-4
01A Power Failure RAP .................................................................................................. 2-4
Chain 2 - User Interface
02-100, 200 USB Faults RAP ......................................................................................... 2-7
Chain 3 - Machine Run Control
03-200, 210, 220, 230, 240, 250 MSOK Faults RAP ...................................................... 2-9
03-300, 310, 320, 330, 340 OSOK, FEK and PEK Faults RAP ...................................... 2-9
03-410, 411, 412 Tray 1 Paper Information Mismatch RAP ........................................... 2-10
03-420, 421, 422 Tray 2 Paper Information Mismatch RAP ........................................... 2-10
03-450 Bypass Tray Paper Information Mismatch RAP.................................................. 2-11
03-510, 520, 558, 559 Foreign Device Interface Fault RAP ........................................... 2-11
03-600 Memory Failure RAP........................................................................................... 2-12
03-800 Check HDD RAP (3635) ..................................................................................... 2-12
03-900 Main PWB to GUI Communications Fault RAP .................................................. 2-13
03-940 Main PWB to Tray 2 Communications Fault RAP............................................... 2-13
03-970 Main PWB Watchdog Detects Software Lockup RAP ........................................ 2-14
Chain 5 - DADF
05-100 DADF Paper Jam 1 RAP .................................................................................... 2-15
05-500 DADF Door Open/Jam 5 RAP ............................................................................ 2-15
05-600 DADF Paper Jam 6 RAP .................................................................................... 2-16
05-700 DADF Paper Jam 7 RAP .................................................................................... 2-16
05-900 DADF Paper Jam 0 RAP .................................................................................... 2-17
05-920 DADF Door Open RAP ....................................................................................... 2-18
Chain 6 - LSU
06-100, 06-200 LSU Error RAP ...................................................................................... 2-19
Chain 7 - Paper Supply
07-110 Paper Empty at Tray 1 RAP................................................................................ 2-21
07-130 Jam 0 From Tray 1 RAP ..................................................................................... 2-21
07-210 Paper Empty at Tray 2 RAP................................................................................ 2-22
07-230 Jam 0 From Tray 2 RAP ..................................................................................... 2-23
07-231 Check the Tray Feed Area RAP ......................................................................... 2-24
07-500 Paper Empty at Bypass Tray RAP...................................................................... 2-24
07-530 Jam 0 From the Bypass Tray RAP ..................................................................... 2-25
Chain 8 - Paper Transport
08-100 Registration Jam 1 RAP...................................................................................... 2-27
08-200 Jam in Tray RAP................................................................................................. 2-28
08-500 Exit Jam 2 RAP................................................................................................... 2-28
08-600 Bottom Duplex Jam 0 RAP ................................................................................. 2-29
08-610 Top Duplex Jam 1 RAP ...................................................................................... 2-30
08-700 Out Bin Full RAP................................................................................................. 2-31
Chain 9 - Xerographics
09-100 Toner Low RAP................................................................................................... 2-33
09-350 Print Cartridge Warning RAP .............................................................................. 2-33
09-450 Replace Print Cartridge RAP .............................................................................. 2-34
09-550, 820, 830 Print Cartridge Communications Error RAP........................................ 2-34
Chain 10 - Fusing and Copy/Print Transport
10-100, 200 Open Fuser Error/Low Heat Error RAP....................................................... 2-35
10-300 Over Heat Error RAP .......................................................................................... 2-35
10-500 Fuser Warning RAP ............................................................................................ 2-36
10-510 Replace Fuser RAP ............................................................................................ 2-37
Chain 14 - Scanner
14-100 Scanner CCD Lock RAP..................................................................................... 2-39
Chain 15 - Scan to Email
15-100 to 15-830 Scan to Email Faults RAP................................................................... 2-41
Chain 17 - Network Controller
17-100 to 610 Network Controller Faults RAP................................................................ 2-43
17-700 to 810 Server Error RAP ..................................................................................... 2-44
17-900 802.1X Authentication Error RAP........................................................................ 2-44
Chain 20 - Fax
20-100 to 20-900 Fax Faults RAP................................................................................... 2-45
20A Fax Faults Without a Code RAP.............................................................................. 2-46
OF - Other Faults
OF1 Audible Noise RAP.................................................................................................. 2-47
OF2 UI, Touch Screen Error RAP................................................................................... 2-49
OF3 Air Systems RAP..................................................................................................... 2-50
OF4 Copying Error RAP.................................................................................................. 2-51
OF5 Stapler Fault RAP.................................................................................................... 2-51
OF6 Unable to Boot RAP................................................................................................ 2-52
OF7 Main PWB Check RAP............................................................................................ 2-52
OF8 Format Hard Disk Drive RAP (3635 Only)............................................................... 2-53

Xerox WorkCentre 3550 Specifications

General

Print technology	-
Maximum resolution	600 x 600 DPI
Economical printing	Yes
Duplex printing mode	Auto
Warm-up time (from sleep mode)	15 s
Time to first page (black, normal)	8.5 s
Print speed (black, normal quality, A4/US Letter)	35 ppm
Duplex print speed (black, normal quality, A4/US Letter)	17 ppm
Paper input type	Paper tray
Total input capacity	550 sheets
Total output capacity	250 sheets
Total number of input trays	1
Maximum number of input trays	2
Multi-Purpose tray input capacity	50 sheets
Auto document feeder (ADF) input capacity	60 sheets
Custom media width	148 - 210 mm
Custom media length	216 - 356 mm
Paper tray media types	Heavy paper, Lightweight paper, Plain paper, Recycled paper
Paper tray media weight	60 - 105 g/m²
Multi-purpose tray media types	Bond paper, Envelopes, Heavyweight paper, Labels, Letterhead, Plain paper, Recycled paper, Transparencies
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	60 - 163 g/m²
Paper tray media weight (imperial)	16 - 28 lbs
Auto Document Feeder (ADF) media weight	50 - 120 g/m²
Multi-Purpose Tray media weight (imperial)	16 - 43 lbs
Auto Document Feeder (ADF) media weight (imperial)	12 - 28 lbs
Internal memory	256 MB
Maximum internal memory	512 MB
Sound power level (standby)	39 dB
Sound pressure level (printing)	55 dB
Maximum duty cycle	75000 pages per month
Page description languages	PCL 5e, PCL 6, PostScript 3
Standard interfaces	Ethernet, USB 2.0
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Wi-Fi	No
Security algorithms	802.1x RADIUS
Mac operating systems supported	Mac OS X 10.3 Panther, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard
Server operating systems supported	Windows Server 2008, Windows Server 2008 R2
Windows operating systems supported	Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional x64
Maximum number of copies	999 copies
N-in-1 copy function (N=)	2, 4
Time to first copy (black, normal)	10 s
Faxing	Mono faxing
Fax memory	7 MB
Modem speed	33.6 Kbit/s
Fax forwarding to	E-mail, FTP, Fax, PC, SMB
Fax coding methods	JBIG, JPEG, MH, MMR (Fax coding method), MR
Product color	Blue, Grey
Market positioning	Business
Scan to	E-mail, FTP, OCR, PC, SMB, USB
Scanner type	ADF scanner
Maximum scan area	216 x 356 mm
Scan speed (black)	26 ppm
Scan speed (color)	8 ppm
Image formats supported	JPG
Document formats supported	PDF
Optical scanning resolution	300 x 300 DPI
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	60 W
Power consumption (printing)	600 W
Power consumption (PowerSave)	20 W
Power consumption (average operating)	- W
Sustainability certificates	ENERGY STAR
Operating temperature (T-T)	10 - 32 °C
Operating relative humidity (H-H)	20 - 80 %
Package depth	619 mm
Package width	676 mm
Package height	696 mm
Package weight	29700 g
Certification	UL, CE, FCC

Weight and Dimensions

Depth	488 mm
Width	582 mm
Height	553 mm