Cisco CRS-1 - Carrier Routing System Router User Manual

Contents
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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Setting the Daily Purge Schedule 10-7
Configuring Purge Schedule Configuration Parameters 10-8
Purging Manually 10-10
Truncating Database Transaction Log Files 10-11
Importing Historical Data from Data Files 10-12
CHAPTER 11 Reporting on Real-Time CRS Data 11-1
Available CRS Real-time Reports 11-2
Opening Real-time Reporting 11-3
Running Reports 11-4
Viewing Detailed Subreports 11-4
Printing Reports 11-5
Resetting Report Statistics 11-5
Setting Report Options 11-6
Setting Report Appearance 11-7
The Application Reporting User Interface 11-7
The Report Menu 11-8
The Contacts Summary Menu Option 11-8
The Application Tasks Summary Menu Option 11-10
The Application Tasks Menu Option 11-12
The Engine Tasks Menu Option 11-12
The Contacts Menu Option 11-13
The Applications Menu Option 11-17
The Sessions Menu Option 11-18
The Data Source Usage Menu Option 11-19
The Overall Unified Contact Center Express Stats Menu Option 11-19
The CSQ Unified Contact Center Express Stats Menu Option 11-21
The Resource Unified Contact Center Express Stats Menu Option 11-23
Failover Behavior for Unified Contact Center Express Stats 11-23

Cisco CRS-1 - Carrier Routing System Router Specifications

General

Brand	Cisco
Model	CRS-1 - Carrier Routing System Router
Category	Network Router
Language	English