Diagnostic information 2-165
Background (fog)
Step Check Yes No
1 Check the media condition.
Load new, dry, recommended media.
Re-print the defective image.
Does the error continue?
Go to step 2. Problem solved.
2
Check the media transfer route.
Is the media path free of contamination or debris.
Go to step 3. Remove debris
or
contamination.
3
Check the print cartridge for proper installation.
Is the above component properly installed?
Go to step 4. Inspect, clean
and reinstall
replace the print
cartridge.
4
Check the transfer roll assembly for contamination and
wear.
Is the above component free of excess wear and
contamination?
Go to step 5. Replace the
transfer roll
assembly.
Go to “Transfer
roll assembly
removal” on
page 4-80.
5
Check the HVPS card assembly for proper connection.
Is the above component connected properly?
Go to step 6. Replace the
connections.
6
Check the printhead installation.
Is the above component properly installed?
Go to step 7. Reinstall and
adjust the
printhead
assembly.
Go to
“Printhead
assembly
removal
page 4-60 or
“Printhead
assembly
page 4-61.
Leading edge
Trailing edge
(5230n/dn)” on
removal
(5350dn, 5530dn,
and T656)” on
To Next Page