TC Troubleshooting
Doc. 065031-04 1/08 229
TC3000.HEX is the version of the TC firmware (Moduleware) file that should
be available in the \Bin directory of your Chromeleon or Chromeleon Xpress
installation. This error occurs if the file is missing.
To troubleshoot:
Select Qualification > Chromeleon IQ to run the Chromeleon IQ and
diagnose the problem. When you eliminate the source of the error, rerun the
Setup program.
This error occurs if you attempt to execute the AcqOn command while
retention times are negative.
To troubleshoot:
Wait until the retention time value is positive.
Operation of the TC requires the appropriate version of Chromeleon or
Chromeleon Xpress plus a Timebase Class 1 license. This error occurs if you
attempt to start data acquisition when these requirements are not met.
To troubleshoot:
Contact Dionex to obtain the appropriate software version and/license.
Can't find download image TC3000.HEX.
Can't start acquisition at negative retention times.
Can’t start acquisition: The server configuration does not
fulfill the license conditions.
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