TC Troubleshooting
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This error occurs if a column ID chip card is not installed for the column
identified in the message.
To troubleshoot:
Install a column ID chip card for the column (see Section 9.26
). Or, if you do
not want to store information about this column, follow the steps below to
disable this option.
1. In the Server Configuration program, right-click the TC and select
Properties on the context menu.
2. Select the Components tab in the Properties dialog box. Clear the check
mark beside the column name and click OK.
This error occurs if there is a communication failure between the TC and the
PC on which Chromeleon or Chromeleon Xpress is installed.
To troubleshoot:
1. Check the USB connections.
2. Check the connection from the TC to the power supply.
3. If you cannot identify the cause of the error, contact Dionex for
assistance.
No chip card in the reader for the column x.
No response from x for x seconds.
-or-
No response from x for x seconds. Device disconnected.
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