Fargo DTC550 - Page 4

FOR RESTRICTED USE only Fargo Electronics, Inc.
DTC550 Direct to Card Printer/Encoder User Guide (Rev. 2.8)
iv
Time Requirement ________________________________________________________________ 3-2
System Requirements______________________________________________________________ 3-2
Inspection _______________________________________________________________________ 3-3
Unpacking the Printer______________________________________________________________ 3-3
Loading Supplies____________________________________________________________________ 3-4
Loading the Print Ribbon ___________________________________________________________ 3-4
Inserting the Card Cleaning Cartridge ________________________________________________ 3-10
Loading the Overlaminate _________________________________________________________ 3-14
Connecting power to the DTC550 Printer _____________________________________________ 3-20
Loading the Blank Cards __________________________________________________________ 3-28
Software Setup and Installation Procedures ______________________________________________ 3-33
Installing the DTC550 Printer Driver_________________________________________________ 3-33
Printing a Test Print Image_________________________________________________________ 3-43
Printer Transport ___________________________________________________________________ 3-45
Moving the Printer to another location________________________________________________ 3-45
Section 4: General Troubleshooting __________________________________________4-1
Reviewing the LCD display and LED light________________________________________________ 4-1
Troubleshooting LCD Messages________________________________________________________ 4-2
Communications Errors______________________________________________________________ 4-14
Resolving the Communication Errors_________________________________________________ 4-14
Card Feeding Errors ________________________________________________________________ 4-16
Resolving the Card Feeding Errors___________________________________________________ 4-16
Resolving the Card Jam on the Flipper Table___________________________________________ 4-18
Resolving the Card Hopper Jam Error Message_________________________________________ 4-19
Resolving the Card Hopper Empty Error Message_______________________________________ 4-20
Encoding Errors____________________________________________________________________ 4-21
Resolving the No Magnetic Encoder Error Message _____________________________________ 4-21
Resolving the No ENC Response Error Message________________________________________ 4-21
Resolving the Failed Magnetic Encoder Error Message___________________________________ 4-22
Resolving the No Prox Encoder Error Message_________________________________________ 4-22
Resolving the No Smart Encoder Error Message________________________________________ 4-23
Resolving the Failed Smart Encode Error Message ______________________________________ 4-23
Removing the Card Jam in the Printer’s Magnetic Encoding Area __________________________ 4-24
Removing the Card Jam in the Printer’s Smart Card Encoding Area_________________________ 4-25
Resolving the Printer not reading Encoded Magnetic Track Data ___________________________ 4-26
Resolving the Magnetic Stripe Data being printed on a Card problem _______________________ 4-28
Printing Process Errors ______________________________________________________________ 4-29
Resolving the Ribbon Alignment Error Message________________________________________ 4-29
Resolving the Print Ribbon Error Message ____________________________________________ 4-30
Resolving the Print Ribbon Out Error Message _________________________________________ 4-30
Resolving the Ribbon Jam/Broken Error Message_______________________________________ 4-31
Resolving the Wrong Print Ribbon Error Message ______________________________________ 4-32
Resolving the Unknown Ribbon Type Error Message ____________________________________ 4-33
Resolving the Headlift Error Message ________________________________________________ 4-33
Resolving the Printer pausing between panels errors _____________________________________ 4-34
Resolving the Printhead Temp Error Message __________________________________________ 4-34
Resolving the Flipper Alignment Error Message ________________________________________ 4-35
Firmware Errors ___________________________________________________________________ 4-36
Resolving the Update Firmware Now ________________________________________________ 4-36
Resolving an Upgrade Failed error___________________________________________________ 4-36
Resolving a Program Exception Error ________________________________________________ 4-37
Diagnosing the Image Problems _______________________________________________________ 4-38
Resolving the Pixel failure problems _________________________________________________ 4-38
Resolving the Card surface debris problems ___________________________________________ 4-40
Resolving the incorrect Image Darkness problems ______________________________________ 4-42