Image Quality Trouble
429
Problem Solving
15
White dots
appear in black
filled areas.
The paper is unsuitable. Load suitable paper.
Refer to "Loading Paper" (P.46).
The drum cartridge has
deteriorated or is damaged.
Replace the drum cartridge with a new
one.
Refer to "Replacing Drum Cartridge R1 (for
customers having a spot maintenance
contract)" (P.76) and "Replacing Drum
Cartridge R2/R3/R4 (for customers having a
spot maintenance contract)" (P.79).
Printed toner
smudges when
rubbed with your
finger.
Toner is not
fused.
The paper is
soiled with toner.
The paper is damp. Replace the paper with new one.
Refer to "Loading Paper" (P.46).
The paper is unsuitable. Load suitable paper.
Refer to "Loading Paper" (P.46).
The entire paper
area is printed
black.
The drum cartridge has
deteriorated or is damaged.
Replace the drum cartridge with a new
one.
Refer to "Replacing Drum Cartridge R1 (for
customers having a spot maintenance
contract)" (P.76) and "Replacing Drum
Cartridge R2/R3/R4 (for customers having a
spot maintenance contract)" (P.79).
High-voltage power supply
may have malfunctioned.
Contact our Customer Support Center.
Nothing is
printed.
Two or more sheets of
paper are being fed
simultaneously (double-
feed).
Fan the paper well and load it again.
Refer to "Loading Paper" (P.46).
Power supply or high-
voltage power supply may
have malfunctioned.
Contact our Customer Support Center.
Symptom Cause Remedy