15 Problem Solving
480
Problem Solving
15
016-522
[Cause] LDAP server SSL authentication error. Unable to acquire an SSL client
certificate.
[Remedy] The LDAP server is requesting an SSL client certificate. Set an SSL client
certificate on the machine.
016-523
[Cause] LDAP server SSL authentication error. The server certificate data is
incorrect.
[Remedy] The machine cannot trust the SSL certificate of the LDAP server. Register
the root certificate for the LDAP server's SSL certificate to the machine.
016-524
[Cause] LDAP server SSL authentication error. The server certificate will expire
soon.
[Remedy] Change the SSL certificate of the LDAP server to a valid one. You can
clear this error by selecting [Disabled] for [LDAP - SSL/TLS
Communication] under [SSL/TLS Settings] on the machine; however, note
that selecting this option does not ensure the validity of the LDAP server.
016-525
[Cause] LDAP server SSL authentication error. The server certificate has expired.
[Remedy] Change the SSL certificate of the LDAP server to a valid one. You can
clear this error by selecting [Disabled] for [LDAP - SSL/TLS
Communication] under [SSL/TLS Settings] on the machine; however, note
that selecting this option does not ensure the validity of the LDAP server.
016-526
[Cause] LDAP server SSL authentication error. The server name does not match
the certificate.
[Remedy] Set the same LDAP server address to the machine and to the SSL
certificate of the LDAP server. You can clear this error by selecting
[Disabled] for [LDAP - SSL/TLS Communication] under [SSL/TLS Settings]
on the machine; however, note that selecting this option does not ensure
the validity of the LDAP server.
016-527
[Cause] LDAP server SSL authentication error. This is an SSL authentication
internal error.
[Remedy] An error occurred in the software. Contact our Customer Support Center.
016-528
[Cause] You are logged out of the smart card authentication mode while
scanning the data with a digital signature.
[Remedy] Log in to the machine with the smart card, and then execute the operation
again.
016-529
[Cause] An error occurred when connecting to the Remote Download server. There
was no response from the server within the specified time (45 seconds).
[Remedy] Confirm the network connection. Check whether the Remote Download
server is correctly set on the network.
016-533
[Cause] Kerberos server authentication protocol error
[Remedy] The time difference between the machine and the Kerberos server
exceeded the clock skew limit value set on the Kerberos server. Check
whether the clocks on the machine and Kerberos server are correctly set.
Also check whether the summer time and the time zone are correctly set
on the machine and Kerberos server.
016-534
[Cause] Kerberos server authentication protocol error
[Remedy] The domain set on the machine does not exist on the Kerberos server, or
the Kerberos server address set on the machine is invalid for connection.
Check whether the domain name and the server address have been
correctly set on the machine. For connection to Windows 2000 or
Windows 2003 Server, specify the domain name in uppercase.
016-535
[Cause] The specified file does not exist on the Remote Download server.
[Remedy] Confirm the file.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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