Error Code
481
Problem Solving
15
016-536
[Cause] An error occurred when accessing the DNS prior to connecting to the
Remote Download server.
[Remedy] Confirm the connection with the DNS. Also check whether the Remote
Download server name is registered to the DNS.
016-537
[Cause] Could not connect to the Remote Download server. The port of the
destination Remote Download server is not open.
[Remedy] Confirm the port in the network settings.
016-538
[Cause] An error occurred when writing the remote download file to the hard disk.
The file obtained from the Remote Download server could not be written to
the hard disk.
[Remedy] Confirm the amount of available space, and delete files that are no longer
required. Alternatively, replace the hard disk.
016-539
[Cause] Kerberos server authentication protocol error
[Remedy] An error occurred in the software. Contact our Customer Support Center.
016-543
[Cause] The specified domain was deleted from ApeosWare Authentication
Management or ApeosWare Authentication Agent.
[Remedy] Select [Refresh] on the [Domain] screen, and update the domain
information, or add the domain to ApeosWare Authentication Management
or ApeosWare Authentication Agent.
016-545
[Cause] The specified domain was deleted from ApeosWare Authentication
Management or ApeosWare Authentication Agent.
[Remedy] Adjust the times of the computer of the active directory and the computer
on which ApeosWare Authentication Management or ApeosWare
Authentication Agent is installed. Also, if the Windows Time Service of the
computer on which the Authentication Agent is installed has stopped, start
the service.
For more information on the process, refer to the manual for the Authentication Agent.
016-546
[Cause] A local user tried to obtain the information of another user.
[Remedy] Contact our Customer Support Center.
016-548
[Cause] The machine is not registered in ApeosWare Authentication Management
or ApeosWare Authentication Agent.
[Remedy] Register the machine in ApeosWare Authentication Management or
ApeosWare Authentication Agent.
For more information on the process, refer to the manual for ApeosWare Authentication
Management or ApeosWare Authentication Agent.
016-553
[Cause] ApeosWare Authentication Management or ApeosWare Authentication
Agent does not support the interface version of the machine.
[Remedy] You must upgrade ApeosWare Authentication Management or
ApeosWare Authentication Agent’s version. Check whether the machine
supports ApeosWare Authentication Management or ApeosWare
Authentication Agent to being upgraded.
016-554
[Cause] The login name and password used for domain user authentication of
ApeosWare Authentication Management or ApeosWare Authentication
Agent is invalid.
[Remedy] Correctly set the login name and password used for domain user
authentication of ApeosWare Authentication Management or ApeosWare
Authentication Agent.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.