439 Troubleshooting
Scan Driver/Printer Utility Problems
Problem Action
Unable to retrieve the Address
Book data from the printer on the
Address Book Editor.
Check that the USB or Ethernet cable is connected properly.
Ensure that the power of your printer is on.
Ensure that the scan driver is installed on your computer. (The
Address Book Editor retrieves the Address Book data via the scan
driver when the printer is connected using a USB cable.)
The TWAIN driver cannot
connect to the printer.
Check that the USB or Ethernet cable is connected properly.
If using the network connection, check that IP address of the printer is
set correctly. To check the IP address, see "Scanning Using the
TWAIN Driver" on page 198.
Check whether the printer is on. If the printer is on, reboot it by turning
the power switch off and then on again.
If a scan application is running, close the application once, restart the
application, and then try scanning again.
The scan driver has not been
registered on your computer and
cannot be accessed from
Express Scan Manager.
Install the scan driver. If the scan driver is installed, uninstalled it and
then re-install it. After the installation of the scan driver is completed,
re-install the Express Scan Manager.
Failed to scan your document on
the printer via Express Scan
Manager.
Ensure that your computer and the printer is properly connected with
the USB cable.
Check whether the printer is on. If the printer is on, reboot it by turning
the power switch off and then on again.
If a scan application is running, close the application once, restart the
application, and then try scanning again.
Network connection cannot be used. Connect with the USB cable.
Uninstall Express Scan Manager on your computer and then re-install
it.
Failed to create an image file via
Express Scan Manager.
Ensure there is sufficient space in your hard disk.
Uninstall Express Scan Manager on your computer and then re-install
it.
Failed to initialize Express Scan
Manager.
Uninstall Express Scan Manager on your computer and then re-install
it.
Failed to execute Express Scan
Manager.
Uninstall Express Scan Manager on your computer and then re-install
it.
An unexpected error occurred on
Express Scan Manager.
Uninstall Express Scan Manager on your computer and then re-install
it.