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Troubleshooting
HP Designjet 4000/4020 Printer Series Service Manual
How to Interpret the Service Information Pages
The Service Information Pages contain the following information:
îš„ Current Information.
îš„ Printer Usage Information.
îš„ Event Logs.
îš„ Calibration Status.
îš„ Network and I/O Configuration.
It is possible to print the Service Information Pages either through the Front
Panel or through the Embedded Web Server:
 Front Panel: Setup menu ⇒ Information Menu ⇒ Internal Prints ⇒ Print
Service Information.
 Embedded Web Server: Information ⇒ Event Log ⇒ Advanced
Even the Printer cannot print, the Information Pages are still accessible
through the Embedded Web Server.
Main Characteristics
îš„ Each Service Information page fits on a sheet of A4/A-size media (so that
it can be faxed if necessary).
îš„ Only available in English (except the current information page).
îš„ From the Front Panel, you can choose to print ALL pages or just select the
specific pages that are needed. If ALL pages are printed:
– Nesting is turned ON automatically (and turned OFF once all the
pages have been printed).
– Nesting cannot be mixed with other jobs in the queue.
îš„ Each page can be printed from the Web browser when using the
Embedded Web Server.
îš„ Each page can be sent by e-mail from the Web Browser when using the
Embedded Web Server (File ⇒ Send ⇒ Page by E-mail).
îš„ You can see the same information through the Front Panel or the
Embedded Web Server.
EWS Event Log Page -
Advanced Button
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