HP 4000 User Manual

3-9
Ink Supplies Troubleshooting
HP Designjet 4000/4020 Printer Series Service Manual
Ink Cartridge Status Messages
Status Bars The front panel displays four horizontal bars. These bars represent how much
ink is remaining in the Ink Cartridges: as ink is used up the bars get shorter
in length. To see how much ink is remaining, go to the "Ink Cartridge
Information" submenu. See Page 3-6, Obtaining Ink Cartridge Information
Ink Cartridge Status While Printing
OK The Ink Cartridge is operating correctly and no action is required.
Low The Low message is an early warning sign and it is advisable that new
supplies should be obtained of that particular color. The amount of ink
remaining in the Ink Cartridge depends on it’s capacity, but there is
approximately 14% of ink available for the user.
Very Low When the Very Low message is displayed, overnight printing should not
be attempted. Changing the Ink Cartridge is strongly recommended to
prevent the printer from stopping halfway through a print. There is
approximately 8% of ink available for the user.
Empty The printer will stop and will not be able to continue printing until a new Ink
Cartridge has been installed. If this occurs halfway through printing an
image, you should check the quality of this image, as stopping mid-plot can
affect the print. It would be recommended to reprint the image once a new
Ink Cartridge has been installed.
Ink Cartridge Status While Replacing
The printer can report the following status messages while the Ink Cartridge
is being replaced:
Missing The Ink Cartridge has not been installed or is installed incorrectly. The Printer
will not print until ALL Ink Cartridges have been installed correctly.
Reseat The Ink Cartridge is having continuity problems. Try removing the Ink
Cartridge from the Printer and inserting it in again.
Replace The Ink Cartridge is faulty and needs to be replaced before the printer can
continue printing.
Unknown The Ink Cartridge installed is not approved but the user has confirmed that
he is using refilled or non-hp Ink Cartridges. Refer to the User’s Guide for
further information regarding using refilled or non-hp approved Ink
Cartridges.
The main actions for all 4 status messages is as follows:
1 Reseat the Ink Cartridge.
2 If reseating does not resolve the status message, replace the Ink Cartridge.
3 If the Status messages continue to appear, even after replacing the Ink
Cartridge, replace the Ink Supply Tubes ⇒ Page 8-33.

HP 4000 Specifications

General

Brand	HP
Model	4000
Category	Printer
Language	English