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System Error Codes
HP Designjet 4000/4020 Printer Series Service Manual
System Error Codes
Introduction
System error codes are hexa-decimal based numbers generally caused by
internal system errors. The following pages contain a list of system error codes
and their respective descriptions and recommended corrective actions. Only
try one recommended action at a time and check if the error code has
disappeared.
If you have an error code which is not documented in this Service Manual or
you have an error which you cannot resolve, then report the error to the HP
Response Center or the nearest HP Support Office. When reporting the error,
have the following information ready:
îš„ Model and Serial Number of the printer.
îš„ Which firmware revision the printer is using (See Note below). Check
firmware in Setup Menu / Information Menu / Show Printer Information.
îš„ The complete error number (See Note below).
îš„ The Service Configuration Print.
îš„
The Current configuration sheet.
îš„
Which software application the customer is using (name, version, etc.).
When reporting the System Error Code, make sure that you
supply the full Internal Error Code and the firmware version.
Without this information, HP Support Personnel cannot help
you. To view the Internal Error Code, hold the DOWN key and
press the CANCEL key at the same when the System Error
Code is displayed on the Front Panel.
Continuable and Non-Continuable Error Codes
Some of the Error Codes are continuable, which means you can press
Enter
on the front-panel and continue working with the Printer. Non-Continuable
Error Codes do not allow you to continue working with the Printer, in this case
power the Printer OFF and ON again and see if the System Error disappears.
If the Error Code reappears, then the Printer requires an on-site visit in order to
resolve the problem.
Even though the customer can continue working with a
Continuable Error Code, an on-site visit should still be planned
to troubleshoot the problem.
Code: 0x1901001
Severity: Error
Priority: 3000
Id: 0x101021a
Description:
STRING_POWER_OFF
File:
73:03
This is the Code that is required
when escalating a problem
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