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Troubleshooting
HP Designjet 4000/4020 Printer Series Service Manual
Solving Media-Handling Problems
The Front Panel Keeps Indicating that Media Is Misaligned or
Incorrectly Positioned
Roll media
îš„ The roll may be loaded the wrong way. The paper should load over the
roll toward you.
îš„ Check that the paper is correctly loaded onto the spindle.
îš„ The paper may be loaded at an angle. The right-hand edge must be
aligned with the blue line on the Print Platen.
Ensure that the paper is wrapped tightly on the roll. This is a
very important step to remember because if this is not done,
the media may be loaded at an angle, causing the media to
be rejected.
Sheet media
îš„ It must be loaded with the right-hand edge against the blue line on the
Print Platen.
îš„ The media may be crumpled or warped or may have irregular edges.
îš„ If hand-cut media is used, the edges may not form a right-angle or they
may be rough. If possible, hand-cut media should not be used. Only
purchased sheet media should be used in the Printer.
îš„ If the overdrive is covered in dust, it will have problems picking up the
sheet media during the load process. Clean the Overdrive using the Turn
Drive Roller Service Utility
⇒ Page 4-59.
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