Error code Description Action
295.20 Sensor (multifeed detect) detected more
than one page in the path at a time.
See “Sensor (multifeed detect) detected multiple sheets
service check” on page 133.
ADF cover open jam
Action Yes No
Step 1
Remove all documents from the ADF. Place an undamaged document in
the ADF, and perform an ADF test.
Does the problem remain?
Go to step 2. Problem solved.
Step 2
Place an undamaged document in the ADF, and perform an ADF test.
Does the problem remain?
Contact the next
highest level of
technical support.
Problem solved.
Sensor (ADF pick) static jam
Action Yes No
Step 1
Check the media path.
Is the media path free of media or media fragments?
Go to step 2. Remove any media or
media fragments.
Step 2
Check the sensor (ADF 1st scan) for proper operation. 1. Enter the
Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4.
a Enter the Diagnostics Menu.
b Touch SCANNER TESTS.
c Touch Sensor Tests.
d Observe the line “sensor (ADF pick)”.
Does the display on the operator panel change every time the sensing
area of the above sensor is interrupted or blocked?
Go to step 4.Go to step 3.
Step 3
Check the sensor (ADF pick) for proper connection.
Is the above component properly connected?
Replace the sensor
(ADF pick). Go to
“Sensor (ADF pick)
removal” on page
494.
Replace the connection
Step 4
Place an undamaged document in the ADF, and perform an ADF test.
Does the error remain?
Replace the ADF
controller PCBA.
Problem solved.
7463
Diagnostic information
119
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