Actions Yes No
Step 4
Check the lift plate on the media tray for damage.
Is it free of damage?
Go to step 11. Replace the media tray.
Step 5
Make sure the MPF pick roller and separator pad are free of debris. Check
for wear or damage.
Are they free of wear or damage?
Go to step 6. Replace the MPF pick
roller/separator pad.
See “MPF pick roller
removal” on page
331.
Step 6
Perform the media skew adjustment. See “Media aligner roller
adjustment” on page 283.
Does the problem remain?
Contact the next level
of support.
Problem solved.
Step 7
Make sure the input roller/deskew assembly is free of debris. Check for
wear or damage.
Are they free of wear or damage?
Problem solved. Replace the printer.
Streaked horizontal lines appear on prints
ABCDE
ABCDE
ABCDE
Actions Yes No
Step 1
Select another tray or feeder and then resend the print job.
Specify the paper tray before sending the print job.
• For Windows users, specify the type and weight from Print
Properties.
• For Macintosh users, specify the type and weight from the Print
dialog.
Does the problem remain?
Go to step 2. The problem is solved.
7463
Diagnostic information
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