Action Yes No
Step 13
Perform a print test.
Does the problem remain?
Contact the next level
of technical support.
Problem solved.
Main drive motor control jam service check
Action Yes No
Step 1
Check the main drive motor and the socket “TRANSPORT MTR” on the
controller board for proper connection.
Is the main drive motor properly connected?
Replace the main drive
motor. See “Main drive
motor removal” on
page 391.
Reseat the connection.
Go to step 2.
Step 2
Reset the machine.
Does the error continue?
Replace the controller
board. See “Controller
board removal” on
page 386.
Problem solved.
Printhead motor control jam service check
Action Yes No
Step 1
Ensure the cables for sockets “MIR MTR” and “VIDEO” on the controller
card are properly connected and not damaged.
Are the cables connected and undamaged?
Go to step 2. Reseat the
connections.
Go to step 2.
Step 2
Reset the machine.
Does the error continue?
Replace the printhead.
See “Laser printhead
removal” on page
320.
Problem solved.
Step 3
Reset the machine.
Does the error continue?
Replace the controller
board. See “Controller
board removal” on
page 386.
Problem solved.
7463
Diagnostic information
63