Action Yes No
Step 6
Check the interface cable of the printer or upper level option for damage.
Is the above component in good condition?
Go to step 7. Replace the interface
cable of the printer or
upper level option.
Step 7
Check the connectors on the controller board. If damaged, then replace
the controller board. See “Drawer controller PCBA removal” on
page 525.
Reseat all connectors on the controller board, then POR the machine.
Does the error remain?
Replace the controller
board. Go to “Drawer
controller PCBA
removal” on page
525.
If the error remains,
then go to step 8.
The problem is solved.
Step 8
If the 250/550-sheet tray option is the only input option installed, then
replace the 250/550-sheet tray option. See “250/550-sheet media tray
option removal” on page 521.
If there are multiple input options, then remove the suspected input
option and install it as Tray 2. Run a print test, navigate to:
Reports > Device Statistics
Does the error remain?
Replace the input tray
option. Go to
“250/550-sheet media
tray option removal”
on page 521.
The problem is solved.
250/550-sheet controller board failure service check
Action Yes No
Step 1
Remove all input options and re-install only the suspected 250/550-sheet
tray option. POR into diagnostics mode and navigate to:
INPUT TRAY TESTS > Feed tests > Tray 2
Does the input option feed normally?
The problem may not
be on this option tray.
Re-install the
remaining input
options one at a time
and test each option
for errors. Proceed
with the appropriate
service check based on
the error message and
the input option being
tested.
Go to step 2.
Step 2
Remove the input option from the printer. Check the upper interface
cable. If damaged, then replace the upper interface cable. See “Drawer
upper interface cable removal” on page 526.
Open the left cover and reseat the connector (J1) on the controller board.
POR the machine.
Does the error remain?
Go to step 3. The problem is solved.
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Diagnostic information
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