Finisher cartridge error service check
Action Yes No
Step 1
Check the auto connector end of the printer below the staple finisher.
Is it free of damage?
Go to step 2. Replace the upper
interface cable of the
printer under the
staple finisher.
Step 2
Check the lower interface cable. If damaged, then replace the lower
interface cable. Go to “Stapler/offset stacker lower interface cable
removal” on page 611.
Remove the left cover. Reseat the cable (J15) on the controller PCBA, then
POR the machine.
Does the error remain?
Go to step 3. The problem is solved.
Step 3
Remove the stapler cartridge. Check the stapler cartridge and make sure
obstructions are removed.
Is it free of damage?
Go to step 4. Replace the stapler
cartridge.
Step 4
Remove the left cover. Reseat the cable (J7) on the controller PCBA, then
POR the machine.
Does the error remain?
Go to step 5. The problem is solved.
Step 5
Remove the right cover. Reseat the two cables on the stapler cartridge
end, then POR the machine.
Does the error remain?
Go to step 6. The problem is solved.
Step 6
Remove the stapler cartridge. Using a flashlight, check the sensor
(cartridge present) inside the stapler cartridge assembly. Manually
actuate the sensor flag, and check if it toggles properly.
Is the sensor functioning properly?
Go to step 7. Replace the staple
finisher assembly. Go
to “Staple finisher/
offset stacker option
removal” on page
595.
7463
Diagnostic information
221
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