Toner fog or background shading appears on prints
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Actions Yes No
Step 1
Make sure the imaging unit or toner cartridge is not damaged.
Note: In some printer models, you may need to check all print or toner
cartridges.
a Remove the imaging unit or toner cartridge.
Warning—Potential Damage: Be careful not to touch the
photoconductor drum or imaging kit. Doing so may affect the print
quality of future print jobs.
b Reinstall the imaging unit or toner cartridge.
Does this solve the problem?
The problem is solved. Go to step 2.
Step 2
Resend the print job:
Before sending the job to print, check to make sure that an off-white
background is not selected.
• For Windows users, check the Print properties.
• For Macintosh users, check the Print dialog.
Does this solve the problem?
The problem is solved. Go to step 3.
Step 3
Replace the imaging unit or toner cartridge.
Does this solve the problem?
The problem is solved. Go to step 4.
Step 4
Replace the fuser.
Does this solve the problem?
The problem is solved. Go to step 5.
Step 5
Replace the LVPS. See “LVPS removal” on page 403.
Does this solve the problem?
The problem is solved. Go to step 6.
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Diagnostic information
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