HCIT jam service check
Action Yes No
Step 1
Open the media tray and check the media path.
Is it free of obstructions?
Go to step 2. Remove all
obstructions along the
paper path.
Step 2
Check the following:
• Push down on the lift plate and check if the spring works.
• Open and close the tray, then check if the HCIT closes properly.
Is the tray functioning properly?
Go to step 3. Replace the HCIT. Go to
“HCIT and drawer
assembly removal” on
page 537.
Step 3
Check the interface cable of the printer or upper level option for damage.
Check the separator roller tires and gears:
• Make sure that the rollers are free from contamination
• Manually turn the gears and check if it causes the rollers to turn.
Does the error remain?
Go to step 4. Replace the separator
roller. Go to “HCIT
separator roll
assembly removal” on
page 538.
Step 4
Check the sensor (trailing edge):
• Make sure that the sensor is properly installed and seated.
• Check if the sensor is in good condition. If damaged, then replace the
sensor. Go to “Sensor (HCIT pick) removal” on page 556.
Reseat the connector (J8) on the controller PCBA, then POR the machine.
Does the error remain?
Go to step 5. The problem is solved.
Step 5
Check the pick roller assembly for proper installation. Fully press the pick
roller assembly toward the sensor to make sure the mounting latches are
properly engaging the slot in the shaft.
Does the problem remain?
Go to step 6. The problem is solved.
Step 6
Check the pick roller assembly to make sure that the rollers are free from
contamination and paper dust.
Is the pick roller assembly free of wear or damage?
Go to step 7. Replace the pick roller
assembly. Go to
“Drawer pick roller
removal ” on
page 522.
Step 7
Check the pick roller assembly for proper installation. Fully press the pick
roller assembly toward the sensor to make sure the mounting latches are
properly engaging the slot in the shaft.
Does the problem remain?
Go to step 8. The problem is solved.
7463
Diagnostic information
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