Horizontal voids appear on prints
Leading edge
Trailing edge
Action Yes No
Step 1
Check the media condition, and load new dry, and recommended media.
Re‑print the defective image.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
Check the media transfer route and media path for contamination and
debris.
Are the above paths free of contamination and debris?
Go to step 3. Remove debris or
contamination.
Step 3
Check the toner level.
Is the toner level normal?
Go to step 4. Replace the print
cartridge.
Step 4
Check the transfer roller for contamination and wear.
Is the above component free of excess wear and contamination?
Go to step 5. Replace the transfer
roller. See “Transfer
roller removal” on
page 342.
Step 5
Check the laser printhead for proper connection.
Is the above component properly connected?
Replace the laser
printhead. See “Laser
printhead removal” on
page 320.
Replace the
connections.
Step 6
Perform a print test.
Does the problem remain?
Contact the next
highest level of
support.
The problem is solved.
7463
Diagnostic information
40
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