Vertical voids appear on prints
Leading edge
Trailing edge
Action Yes No
Step 1
Check the media condition and load new dry, recommended media.
Re‑print the defective image.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
Check the media transfer route and media path for contamination and
debris.
Are the above paths free of contamination and debris?
Go to step 3. Remove debris or
contamination.
Step 3
Check the laser beam route. Check for debris between the printhead
assembly and the PC drum.
Is the laser beam route free of debris, and the glass window in the
printhead assembly free of contamination?
Go to step 4. Remove debris or clean
the printhead
assembly window.
Step 4
Check the print cartridge for proper installation.
Is the above component properly installed?
Go to step 5. Inspect, clean, and
replace the print
cartridge.
Step 5
Check the transfer roller for contamination and wear.
Is the above component free of excess wear and contamination?
Go to step 6. Replace the transfer
roller. See “Transfer
roller removal” on
page 342.
Step 6
Check the laser printhead installation.
Is the above component properly installed?
Go to step 7. Replace the laser
printhead removal. See
“Laser printhead
removal” on page
320.
Step 7
Perform a print test.
Does the problem remain?
Contact the next
highest level of
support.
The problem is solved.
7463
Diagnostic information
49
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