Media feeder motor tray lift error service check
Action Yes No
Step 1
Ensure the pick roller is properly installed.
Is the pick roller properly installed?
Go to step 2. Remove and reinstall
the pick roller. See
“Pick roller assembly
removal” on page
377.
Step 2
Ensure the cable for socket “INDEX / PAP OUT/ PICK MTR” on the controller
board is properly connected.
Is the above connection properly connected?
Go to step 3. Reseat the connection.
Step 3
Reset the machine.
Does the error continue?
Replace the media
feeder. See “Media
feeder removal” on
page 393.
Go to step 4.
Problem solved.
Step 4
Reset the machine.
Does the error continue?
Replace the controller
board. See “Controller
board removal” on
page 386.
Problem solved.
Sensor (input) never-arriving jam from tray 1 service check
Action Yes No
Step 1
Check the media size setup and tray guides for media tray 1.
Does the media size, in use, match the size set for media tray 1?
Go to step 2. Replace the media, or
change the media size
setup in media tray 1.
Step 2
Check the media tray 1 for overfilling.
Is media tray 1 overfilled?
Remove any excess
new media.
Go to step 3.
Step 3
Check the media condition in media tray 1.
Is any of the media in media tray 1 crumpled or damaged?
Replace the damaged
media with new.
Go to step 4.
Step 4
Check the pick roller in the media tray being picked from.
Is the pick roller free of excess wear and contamination?
Go to step 5. Clean or replace the
pick roller. See “Pick
roller assembly
removal” on page
377.
7463
Diagnostic information
87
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