Sensor (ADF 1st scan) static jam service check
Action Yes No
Step 1
Check the media size setup and tray guides for the ADF.
Does the media size, in use, match the size set for the ADF?
Go to step 2. Replace the media, or
change the media size
setup.
Step 2
Check the sensor (ADF 1st scan) for proper operation.
a Enter the Diagnostics Menu.
b Touch SCANNER TESTS.
c Touch Sensor Tests.
d Observe the line “sensor (ADF 1st scan).”
Does the display on the operator panel change every time the sensing
area of the above sensor is interrupted or blocked?
Go to step 4.Go to step 3.
Step 3
Check the sensor (ADF 1st scan) for proper connection.
Is the above component properly connected?
Replace the sensor
(ADF 1st scan). Go to
“Sensor (ADF 1st scan)
removal” on page
476.
Replace the connection
Step 4
Place an undamaged document in the ADF, and perform a ADF test.
Does the error remain?
Replace the ADF
controller PCBA.
Problem solved.
Step 5
Perform a print test using the ADF.
Does the problem remain?
Contact the next
highest level of
support.
Problem solved.
Sensor (ADF 1st scan) never arriving or late arriving jam service check
Action Yes No
Step 1
Check the original document condition.
Is the original document free of paper clips and staples as well as damage
such as creases, tears, holes or excessive wear?
Go to step 2. Remove damaged
original document and
replace with a new
undamaged original
document. Perform a
ADF test. If the problem
remains, go to next
step.
Step 2
Check the media path for contaminates.
Is the media path free of excess media dust and foreign objects such as
paper clips and staples?
Go to step 3. Remove all
contaminates from the
media path.
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Diagnostic information
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