Action Yes No
Step 6
If the 250/550-sheet tray option is the only input option installed, then
replace the 250/550-sheet tray option. See “250/550-sheet media tray
option removal” on page 521.
If there are multiple input options, then remove the suspected input
option and install it as Tray 2. Run a print test, navigate to: Reports >
Device Statistics
Does the error remain?
Replace the input tray
option. Go to
“250/550-sheet media
tray option removal”
on page 521.
The problem is solved.
HCIT incorrect media error service check
Action Yes No
Step 1
Remove the media tray from the HCIT option and do the following:
• Remove all media and check the paper guides for damage. Move the
paper guide and verify if it can move freely from one position to
another.
• Check the media size finger flag for damage.
• Check the elevator plate. Manually lower down the elevator plate and
check if it springs back to its original position.
• Check the elevator tension cables if there are problems.
• Check the elevator gears for damage.
• Manually turn the drive gear and check if the other gears engaged to
it will also turn.
• Check if the tray can be inserted properly into the HCIT option.
Are the above components ok?
Go to step 2. Replace the media tray.
Go to “HCIT removal”
on page 537.
Step 2
Remove the media tray from the HCIT option and do the following:
• Check if there is no problem moving the tray input guides.
• Manually push the media size sensor flags and check if it would spring
back to its original position.
• Check the sensor (HCIT media guide) for damage. Make sure all
obstructions are removed.
Are the above components ok?
Go to step 3. Replace the HCIT
drawer assembly. Go to
“HCIT drawer
assembly removal” on
page 537.
Step 3
Check the HCIT media guide for damage. Check if the spring of the media
guide functions properly when the guide is released.
Is the above component ok?
Go to step 4. Replace the HCIT media
guide. Go to “HCIT
media guide removal”
on page 538.
7463
Diagnostic information
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