• Make sure the paper is the recommended paper for this printer.
• Make a trial print with paper from a newly opened package, and check the result.
Error code number key
The following chart identifies the error code numbers that should be consistent across product lines.
Range Description Go to page
0–99 User attendance messages See “User attendance messages
(0-99.99)” on page 98.
100–199 Printer hardware errors See “Printer hardware errors
(100-199.99)” on page 105.
200–299 Printer and input option paper jams See “Paper jams” on page 51.
300-399 Input/output option hardware errors See “Input/output option hardware
errors” on page 149.
400–499
400–403
431–432
450–458
461
Output option paper jams
HTU paper jam
Mailbox (x = bin number) paper jam
Finisher/Stacker paper jam
Hole Punch paper jam
See “Input/output option paper jam
errors” on page 164.
900–999 Firmware and/or system electronics errors See “Firmware and/or system
electronics errors (900-999.99)” on
page 139.
Power‑on Reset (POR) sequence
When you turn the printer on, it performs a Power-on Reset (POR) sequence.
Check for correct POR functioning of the base printer by observing the following:
1 The LED turns on.
2 The main fan turns on.
3 The operator panel turns on.
4 The fuser heater turns on. The fuser takes longer to warm up from a cold start than a warm start.
5 The operator panel LED starts blinking.
6 A splash screen appears on the display. The following errors or messages may appear:
• Close Door or Insert Cartridge appear if the front access door is open or the print cartridge is missing
• Cartridge errors, such as Defective Cartridge or Missing Cartridge
7 Ready appears on the display.
8 The main drive motor turns on.
9 The EP drive assembly drives the developer shaft located in the print cartridge.
7463
Diagnostic information
36
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