Action Yes No
Step 3
Check the sensor (ADF media present) for proper connection.
Is the above component properly connected?
Replace the Sensor
(ADF media present).
Go to “Sensor (ADF
media present)
removal” on page
493.
Replace the
connection.
ADF not responding service check
Action Yes No
Step 1
Check the sensor (ADF closed interlock) for proper operation.
a Enter the Diagnostics Menu.
b Touch SCANNER TESTS.
c Touch Sensor Tests.
d See the line item “sensor (ADF media interlock).”
Does the display on the operator panel change every time the sensing
area of the above sensor is interrupted or blocked?
Go to step 2. Replace the sensor
(ADF closed interlock).
Step 2
Check the sensor (ADF media interlock) for proper connection.
Is the above component properly connected?
Replace the sensor
(ADF closed interlock).
Replace the
connection.
Option tray symptoms
Symptom Action
The finisher detects the side door as open even when it is closed. Go to “Finisher side door error service check” on
page 218.
Media doesn't exit at the assigned bin. Go to “Mailbox incorrect bin exit service check” on
page 220.
The stapler unit does not detect the staple cartridge. Go to “Finisher cartridge error service check ” on
page 221.
The staple finisher option is not detected or recognized. Go to “Finisher undetected service check” on
page 222.
The staple finisher detects media even when the bin is cleared. Go to “Finisher bin error service check ” on
page 223.
The finisher detects the rear door as open even when it is closed. Go to “Finisher door undetected service check ” on
page 224.
The stapler unit won't staple. Go to “Stapler carriage failure service check” on
page 225.
The stapler bin LED doesn't light up, media isn't detected on the
output bin.
Go to “Finisher bin media present error service
check” on page 226.
7463
Diagnostic information
207
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