Error code Description Action
457.34 Stapler not ready to perform priming operation
1 POR the printer.
2 Reseat all the installed output options on the
printer.
3 Clear obstructions along the paper path.
4 Make sure that the sensors (pass through) are
free from obstructions.
5 Close the rear door properly.
If the problem remains, then go to “Stapler carriage
jam service check” on page 200.
457.87 Stapler failed to prime the staple wire after a stapling
operation
457.88 Stapler failed to prime the staple wire after a homing
operation
457.89 Stapler failed to prime after a stapling operation
457.90 Stapler failed to prime before a stapling operation
Sensor (mailbox pass through) jam service check
Action Yes No
Step 1
Check the auto connector end of the printer below the mailbox.
Is it free of damage?
Go to step 2. Replace the damaged
upper interface cable
of the printer.
Step 2
Check the lower interface cable. If damaged, replace the lower interface
cable. Go to “Mailbox lower interface cable removal” on page 634.
Re-seat the connector (J1A) on the controller PCBA, then POR the
machine.
Does the error remain?
Go to step 3. The problem is solved.
Step 3
Open the rear door and check the two sensors (pass through) for proper
operation. Enter Diagnostics Menu and navigate to:
Output bin tests > Sensor test
Does the display on the operator panel change every time the sensing
area of the above sensors are interrupted or blocked?
Go to step 4. Go to step 4.
Step 4
Open the rear door and check the sensors (pass through). If damaged,
then replace the mailbox assembly. Go to “Mailbox assembly removal”
on page 624.
Re-seat the sensor connections (J3T and J3B) on the controller PCBA. POR
the machine.
Does the error remain?
Go to step 5. The problem is solved.
7463
Diagnostic information
188
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