Action Yes No
Step 5
Open the rear door and do the following:
• check the rear door for damage
• manually turn the rear door rollers and check if they are ok
• check if the rear door opens and closes properly
Is the rear door ok?
Go to step 6. Replace the mailbox
rear door. Go to
“Mailbox rear door
removal” on page
624.
Step 6
Check each diverter if:
• there is any visible damage or deformity
• they could move freely
Is the above component ok?
Go to step 7. Replace the mailbox
assembly. Go to
“Mailbox assembly
removal” on page
624.
Step 7
Remove the mailbox option from the printer and check if the diverter
plunger at the bottom is in good condition.
Note: The diverter plunger controls the diverter of the printer or output
option directly below it.
Is the diverter plunger free of damage?
Go to step 8. Replace the mailbox
assembly. Go to
“Mailbox assembly
removal” on page
624.
Step 8
Check the sensor (divert motor). If damaged, then replace the sensor
(divert motor). Go to “Mailbox divert motor removal” on page 636.
Re-seat the sensor connector (J8) on the controller PCBA. POR the
machine.
Does the error remain?
Go to step 9. The problem is solved.
Step 9
Re-seat the divert motor connector (J7) on the controller PCBA. POR the
machine.
Does the error remain?
Replace the divert
motor. If the error
persists, then go to step
10.
The problem is solved.
Step 10
Re-seat the main motor connector (J6) on the controller PCBA. POR the
machine.
Does the error remain?
Replace the mailbox
assembly. If the error
persists, then go to step
11.
The problem is solved.
Step 11
Open the inner right cover and check the belts.
Are they free of damage or obstructions?
Go to step 12. Replace the belt. Go to
“Mailbox belt
removal” on page
642.
7463
Diagnostic information
189
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