Mailbox incorrect bin exit service check
Action Yes No
Step 1
Check the auto connector end of the printer below the mailbox.
Is it free of damage?
Go to step 2. Replace the upper
interface cable of the
printer under the
mailbox.
Step 2
Open the rear door and actuate the sensor (rear door interlock) to
override the interlock mechanism.
Perform feed test on all bins. Enter Diagnostics Menu and navigate to:
Output bin tests > Feed to all bins
Do a feed test for each bin and check each diverter.
Note: Diverter 1 to 3 are normally closed while Diverter 4 is normally
open if no output option is above the mailbox. A diverter will open
when media is about to enter its assigned bin (Example: When feeding
to Bin 2, Diverter 2 will open to direct the media path toward Bin 2).
Do they operate properly during the feed test on each bin?
Go to step 6. Go to step 3.
Step 3
Check each diverter if:
• there is any visible damage or deformity
• they could move freely
Are the diverters ok?
Go to step 4. Replace the mailbox
assembly. Go to
“Mailbox assembly
removal” on page
624.
Step 4
Check the solenoids. If damaged, then replace the solenoid. Go to
“Mailbox solenoid removal” on page 628.
Reseat the solenoid connectors on the controller PCBA, then POR the
machine.
Does the error remain?
Go to step 5. The problem is solved.
Step 5
Reseat all the connectors on the controller PCBA, then POR the machine.
Does the error remain?
Replace the controller
PCBA. Go to “Mailbox
controller PCBA
removal” on page
631.
If the error persists,
then replace the
mailbox. Go to
“Mailbox assembly
removal” on page
624.
The problem is solved.
7463
Diagnostic information
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