Action Yes No
Step 5
Check the aligner assembly for obstructions.
Is the above component free from obstructions?
Go to step 6. Remove obstructions.
Step 6
Check the sensor (input) for proper operation.
a Enter the diagnostic mode.
b Select Base sensor test.
c Observe the line item input.
Does the display on the operator panel, change every time the sensing
area of the above sensor is interrupted or blocked?
Go to step 8. Go to step 7.
Step 7
Check the above sensor for proper connection.
Is the above sensor connected properly?
Replace the Sensor
(input). See “Sensor
(input) removal” on
page 335.
Replace the
connection.
Step 8
Perform a print test and check the tray 1 media feeder.
Is the media properly picked and advanced out of the media tray?
Go to step 9. Replace the media
feeder. See “Media
feeder removal” on
page 393.
Step 9
Perform a print test and check the main motor assembly.
Is the media properly transported and able to reach the sensor (input)?
Go to step 10. Replace the main drive
motor. See “Main drive
motor removal” on
page 391.
Step 10
Perform a print test.
Does the problem remain?
Contact the next
highest level of
technical support.
Problem solved.
250 paper jams
1 From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
7463
Diagnostic information
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