4xx error messages (400‑499.99)
Error code Description Action
400.XX Invalid parameters during output option paper jam
431.01 Media remains detected by the output option
1/mailbox sensor (pass through) after power on.
1 POR the printer.
2 Reseat all the installed output options on the
printer.
3 Clear obstructions along the paper path.
4 Close the rear door properly.
If the problem remains, then go to “Sensor (mailbox
pass through) jam service check” on page 188.
431.03 The media fed did not reach the output option
1/mailbox sensor (pass through).
431.05 The media while feeding remains detected by the
output option 1/mailbox sensor (pass through).
431.09 Never received Page In Output from output option
1/mailbox
431.10 Invalid Page ID returned by output option 1/mailbox
431.41 Output option 1/mailbox main/interface motor
stalled
1 POR the machine.
2 Reseat the output option on the printer.
3 Open the rear door and clear obstructions along
the paper path.
If the problem remains, then go to “Mailbox failure
service check” on page 163.
431.42 Output option 1/mailbox main/interface motor did
not reach the required speed.
431.43 Took too long to ramp up main/interface motor in
output option 1/mailbox
431.53 Output option 1/mailbox main/interface motor did
not reach the required speed.
431.71 Diverter failed to leave its home position on the
output option 1/mailbox
1 POR the printer.
2 Reseat all the installed output options on the
printer.
3 Clear obstructions along the paper path.
4 Make sure that the sensors (pass through) are
free from obstructions.
5 Close the rear door properly.
If the problem remains, then go to “Mailbox diverter
jam service check” on page 190.
431.72 Diverter failed to reach its home position on the
output option 1/mailbox
436.01 Media remains detected by the output option
2/mailbox sensor (pass through) after power on.
1 POR the printer.
2 Reseat all the installed output options on the
printer.
3 Clear obstructions along the paper path.
4 Close the rear door properly.
If the problem remains, then go to “Sensor (mailbox
pass through) jam service check” on page 188.
436.03 The media fed did not reach the output option
2/mailbox sensor (pass through).
436.05 The media while feeding remains detected by the
output option 2/mailbox sensor (pass through).
436.09 Never received Page In Output from output option
2/mailbox
436.10 Invalid Page ID returned by output option 2/mailbox
7463
Diagnostic information
183