Mailbox failure service check
Action Yes No
Step 1
Is the mailbox the only output option installed?
Go to step 4. Go to step 2.
Step 2
Remove all output options and re-install only the mailbox.
Enter Diagnostics Menu and navigate to:
Output bin tests > Feed to all bins.
Does the output option feed to all bins normally?
The problem may not
be on this option tray.
Re‑install the
remaining output
options one at a time
and test each option
for errors. Proceed
with the appropriate
service check based on
the error message and
the output option
being tested.
Go to step 3.
Step 3
Check the auto connector end of the option previously installed below the
mailbox.
Is it free of damage?
Go to step 4. Replace the damaged
upper interface cable.
Step 4
Check the lower interface cable. If damaged, then replace the lower
interface cable. Go to “Mailbox lower interface cable removal” on
page 634.
Reseat the connector (J1) on the controller PCBA, then POR the machine.
Does the error remain?
Go to step 5. The problem is solved.
Step 5
Open the rear door, and check:
• the gears for damages
• the gears and shafts for obstructions
• the rollers, if they can be manually turned
Are the above components ok?
Go to step 6. If the issue found is on
the rear door side, then
replace the rear door.
Go to“Mailbox rear
door removal” on
page 624.
If the issue found is on
the mailbox side, then
replace the mailbox
assembly. Go
to“Mailbox assembly
removal” on page
624.
Step 6
Open the left cover and reseat the cable (J6) on the controller PCBA.
Does the error remain?
Go to step 7. The problem is solved.
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Diagnostic information
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