Error code Description Action
455.81 Finisher/offset stacker tray holder failed to leave its
home position
1 POR the printer.
2 Reseat all the installed output options on the
printer.
3 Clear obstructions along the paper path.
4 Make sure that the sensors (pass through) are
free from obstructions.
5 Close the rear door properly.
If the problem remains, then go to “Finisher tray
holder jam service check” on page 199.
455.82 Finisher/offset stacker tray holder failed to reach its
home position
456.03 Failure to staple—media did not reach the stapler
throat
1 POR the printer.
2 Reseat all the installed output options on the
printer.
3 Clear obstructions along the paper path.
4 Make sure that the sensors (pass through) are
free from obstructions.
5 Close the rear door properly.
If the problem remains, then go to “Sensor (media
in stapler) jam service check” on page 201.
456.07 Paper Jam—media remains detected in the stapler
throat
456.31
SOD command received while finishing operation not
yet complete—media is detected at the finisher
sensor (pass through) while the stapler is still
processing
1 POR the printer.
2 Reseat all the installed output options on the
printer.
3 Clear obstructions along the paper path.
4 Make sure that the sensors (pass through) are
free from obstructions.
5 Close the rear door properly.
If the problem remains, then go to “Stapler carriage
jam service check” on page 200.
456.32 DOC handler timeout error—stapler did not staple
within the required period
456.33 Stapler not ready to perform stapling operation
456.35 Stapler not ready to perform homing operation
456.83 Stapler unit homing failure
1 POR the printer.
2 Reseat all the installed output options on the
printer.
3 Clear obstructions along the paper path.
4 Make sure that the sensors (pass through) are
free from obstructions.
5 Close the rear door properly.
If the problem remains, then go to “Stapler carriage
jam service check” on page 200.
456.84 Stapler unit jam while stapling—media remains
detected by the home position sensor
456.85 Stapler unit jam while stapling—unable to return to
home position
456.86 Stapler cartridge empty—unable to staple
7463
Diagnostic information
187
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