Action Yes No
Step 2
Remove the tray from the drawer and do the following:
• Check the pick roller's position. The pick roller should not hang
vertically; it should lean horizontally underneath the top cover of the
drawer.
• Make sure the pick roller is installed correctly. If not, then re-install
the pick roller.
• Lower down the pick roller and then release. Check if the pick roller
would spring back to its original position.
• Check the pick roller for damage. Check for wear on the pick tires.
Are the above components ok?
Go to step 3. Replace the pick roller.
Go to “Drawer pick
roller removal ” on
page 522.
Step 3
Open the left cover and do the following:
• Reseat the connector (J10) on the controller board.
• Check the motor cables. If damaged, then replace the transport motor.
See “Drawer transport motor removal” on page 530.
• Remove the media tray. Manually turn the transport motor encoders,
and check if it causes the transport and separator gears to turn. If there
is a problem with the gears, then replace the input option. See
“250/550-sheet media tray option removal” on page 521.
• Replace the transport motor. See “Drawer transport motor removal”
on page 530.
Does the error remain?
Replace the input
option. Go to
“250/550-sheet media
tray option removal”
on page 521.
If the error persists,
then go to step 4.
The problem is solved.
Step 4
Open the media tray and do the following:
• Make sure the separator roller is properly installed.
• Manually turn the separator roller drive gears and check if the
separator rollers would also turn.
• Check the separator roller gears for damage and obstructions.
Is the separator roll still ok?
Go to step 5. Replace the separator
roll.
Step 5
Remove the input option from the printer. Check the upper interface
cable. If damaged, then replace the upper interface cable. See “Drawer
upper interface cable removal” on page 526.
Open the left cover and reseat the connector (J1) on the controller board.
POR the machine.
Does the error remain?
Go to step 6. The problem is solved.
7463
Diagnostic information
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