Actions Yes No
Step 2
From the Paper menu on the printer control panel, check the paper type
and paper weight settings.
Do the paper type and paper weight settings match the paper in the tray?
Go to step 3. Change the paper type
and weight settings to
match the paper in the
tray.
Step 3
Load paper from a fresh package.
Paper absorbs moisture due to high humidity. Store paper in its
original wrapper until you use it.
Does the problem remain?
Go to step 4. The problem is solved.
Step 4
Make sure the imaging unit or toner cartridge is not damaged.
a Remove the print or toner cartridge.
Warning—Potential Damage: Be careful not to touch the
photoconductor drum or imaging unit. Doing so may affect the print
quality of future print jobs.
b Reinstall the print or toner cartridge.
Note: For some printer models, you may need to check all printer or
toner cartridges.
Does the problem remain?
Go to step 5. The problem is solved.
Step 5
Replace the imaging unit.or toner cartridge.
Does the problem remain?
Go to step 6. The problem is solved.
Step 6
a Check the media condition.
b Load new, dry, recommended media.
c Reprint the defective image.
Does the problem remain?
Go to step 7. The problem is solved.
Step 7
a Check the media transfer route.
b Check the media route for contamination or obstacles.
Are there obstacles in the route?
Go to step 8. Remove obstacles or
contamination.
Step 8
Check the imaging unit for proper installation.
Is the above component properly installed?
Go to step 9. Inspect, clean, and
reinstall or replace the
imaging unit.
7463
Diagnostic information
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