Error code Description Action
332.54 No encoder feedback detected from the tray 3
transport motor.
Open the media tray, and make sure to remove all
obstructions.
If this doesn’t solve the issue, then go to “250/550-
sheet transport motor failure service check” on
page 153
332.55 Motor stop error—the tray 3 transport motor kept on
running some time after the motor was commanded
to stop.
332.56 The tray 3 transport motor went over the normal
speed.
334.57 No encoder feedback detected from the tray 3 (HCIT)
lift motor.
Go to “HCIT lift drive motor failure service check”
on page 157.
334.58 Motor stop error—the tray 3 (HCIT) lift motor kept on
running some time after the motor was commanded
to stop.
334.59 The tray 3 (HCIT) lift motor went over the normal
speed
335.60 Hardware Error—tray 3 board ID unknown Go to “250/550-sheet controller board failure
service check” on page 156.
335.61 Hardware Error—tray 3 option type unknown
335.62 Hardware Error—tray 3 product ID unknown
335.63 Hardware Error—tray 3 sensors are not plugged on
the board
335.64 Hardware Error—tray 3 lift plate failed to reach its
home position
Go to “HCIT lift plate failure service check” on
page 159.
341.51 No encoder feedback detected from the tray 4
pick/lift motor.
Go to “250/550-sheet media feeder failure service
check” on page 154.
341.52 Motor stop error—the tray 4 pick/lift motor kept on
running some time after the motor was commanded
to stop.
341.53 The tray 4 pick/lift motor went over the normal speed
342.54 No encoder feedback detected from the tray 4
transport motor.
Open the media tray, and make sure to remove all
obstructions.
If this doesn’t solve the issue, then go to “250/550-
sheet transport motor failure service check” on
page 153
342.55 Motor stop error—the tray 4 transport motor kept on
running some time after the motor was commanded
to stop.
342.56 The tray 4 transport motor went over the normal
speed.
344.57 No encoder feedback detected from the tray 4 (HCIT)
lift motor.
Go to “HCIT lift drive motor failure service check”
on page 157.
344.58 Motor stop error—the tray 4 (HCIT) lift motor kept on
running some time after the motor was commanded
to stop.
344.59 The tray 4 (HCIT) lift motor went over the normal
speed
7463
Diagnostic information
150
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