Action Yes No
Step 3
Check the sensor (diverter). If damaged, then replace the sensor
(diverter). Go to “Sensor (mailbox divert motor) removal” on page 633.
Re-seat the sensor connector (J8) on the controller PCBA. POR the
machine.
Does the error remain?
Go to step 4. The problem is solved.
Step 4
Remove the mailbox option from the printer and check if the diverter
plunger at the bottom is in good condition.
Note: The diverter plunger controls the diverter of the printer or output
option directly below it.
Is the diverter plunger free of damage?
Go to step 5. Replace the mailbox
assembly. Go to
“Mailbox assembly
removal” on page
624.
Step 5
Re-seat the divert motor connector (J7) on the controller PCBA. POR the
machine.
Does the error remain?
Replace the divert
motor. Go to “Mailbox
divert motor removal”
on page 636.
If the error persists,
then go to step 6.
The problem is solved.
Step 6
Re-seat all the connectors on the controller PCBA. POR the machine.
Does the error remain?
Replace the controller
PCBA. Go to “Mailbox
controller PCBA
removal” on page
631.
If the error persists,
then replace the
mailbox assembly. Go
to “Mailbox assembly
removal” on page
624.
The problem is solved.
7463
Diagnostic information
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