Action Yes No
Step 3
Remove obstructions in the media path.
Does the problem remain?
Go to step 4. Problem is solved.
Step 4
Remove, and then properly reinstall the external duplex assembly.
Does the problem remain?
Go to step 5. Problem is solved.
Step 5
Open and then properly close the rear door of the external duplex.
Does the problem remain?
Go to step 6. Problem is solved.
Step 6
Check sensor (duplex exit) for proper operation, and if necessary
replace the sensor. See
“Sensor (duplex exit) service check
(external duplex only)” on page 110.
Does the problem remain?
Go to step 7. Problem is solved.
Step 7
Check all cable connections on the external duplex assembly. If
necessary, reconnect the cables or replace the external duplex
assembly.
Does the problem remain?
Contact next level of
support.
Problem is solved.
4062
Diagnostic information
109
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