Action Yes No
Step 3
Remove obstructions in the media path.
Does the problem remain?
Go to step 4. Problem is solved.
Step 4
Remove, and then properly reinstall the external duplex assembly.
Does the problem remain?
Go to step 5. Problem is solved.
Step 5
Open and then properly close the rear door of the external duplex.
Does the problem remain?
Go to step 6. Problem is solved.
Step 6
Open and then properly close the external duplex tray.
Does the problem remain?
Go to step 7. Problem is solved.
Step 7
Open and then properly close media tray 1.
Does the problem remain?
Go to step 8. Problem is solved.
Step 8
Check the lower option drive (PTO) assembly for damage, and if
necessary the lower option drive assembly.
Does the problem remain?
Go to step 9. Problem is solved.
Step 9
Check all cable connections on the external duplex assembly. If
necessary, reconnect the cables or replace the external duplex
assembly.
Does the problem remain?
Contact next level of
support.
Problem is solved.
External duplex sensor static jam service check (external duplex)
Action Yes No
Step 1
Remove all media present in the media path.
Does the problem remain?
Go to step 2. Problem is solved.
Step 2
Replace the external duplex assembly.
Does the problem remain?
Contact next level of
support.
Problem is solved.
4062
Diagnostic information
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