Sensor (duplex exit) lingering jam service check
Action Yes No
Step 1
Remove all media present in media path.
Does the problem remain?
Go to step 2. Problem is solved.
Step 2
Reinstall all media properly.
Does the problem remain?
Go to step 3. Problem is solved.
Step 3
Remove obstructions in the media path.
Does the problem remain?
Go to step 4. Problem is solved.
Step 4
Remove, and then properly reinstall the external duplex assembly.
Does the problem remain?
Go to step 5. Problem is solved.
Step 5
Check sensor (duplex exit) for proper operation, and if necessary
replace the sensor. See
“Sensor (duplex exit) service check
(external duplex only)” on page 110.
Does the problem remain?
Go to step 6. Problem is solved.
Step 6
Check the external duplex assembly, and if necessary, replace the
external duplex assembly.
Does the problem remain?
Contact next level of
support.
Problem is solved.
Paper jam around external duplex service check
Action Yes No
Step 1
Remove all media present in media path.
Does the problem remain?
Go to step 2. Problem is solved.
Step 2
Properly reinstall media.
Does the problem remain?
Go to step 3. Problem is solved.
4062
Diagnostic information
111
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