Internal duplex drive motor control failure service check
Action Yes No
Step 1
Remove all media present in media path.
Does the problem remain?
Go to step 2. Problem is solved.
Step 2
Check all connections on the duplex media entrance drive motor
assembly, and if necessary, replace the connections.
Does the problem remain?
Go to step 3. Problem is solved.
Step 3
Check all connections on the system card assembly, and if
necessary, replace the connections.
Does the problem remain?
Go to step 4. Problem is solved.
Step 4
Replace the duplex media entrance drive motor assembly if
problem remains. See
“T652, T654, and T656 duplex drive motor
assembly removal” on page 328.
Does the problem remain?
Contact next level of
tech support.
Problem is solved.
Redrive motor load error service check
Action Yes No
Step 1
Remove all media present in media path.
Does the problem remain?
Go to step 2. Problem is solved.
Step 2
Check if the upper redrive assembly is properly installed. If
necessary, reinstall the upper redrive assembly.
Does the problem remain?
Go to step 3. Problem is solved.
Step 3
Check all connections on the redrive motor assembly, and if
necessary, replace the connections.
Does the problem remain?
Go to step 4. Problem is solved.
4062
Diagnostic information
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