Action Yes No
Step 4
Check the above sensor for proper connection, and if necessary,
replace the connection.
Does the problem remain?
Replace the fuser
unit assembly. See
“Fuser unit
assembly removal”
on page 331.
Problem is solved.
Step 5
Perform a print test.
Does the problem remain?
Contact next level of
support.
Problem is solved.
Sensor (narrow media) static jam service check
Action Yes No
Step 1
Check the fuser wiper cover assembly for missing parts or damage,
such as cracks. If necessary, replace the fuser wiper cover
assembly. See
“Fuser wiper cover assembly removal” on
page 332.
Does the problem remain?
Go to step 2. Problem is solved.
Step 2
Remove any prestaged or jammed media.
Does the problem remain?
Go to step 3. Problem is solved.
Step 3
Check the sensor (fuser output) for proper operation.
a Enter the diagnostic mode.
b Select Base sensor tests.
c Observe the line item “input.”
Does the display on the operator panel change every time the
sensing area of the above sensor is interrupted or blocked?
Go to step 4. Go to step 4.
Step 4
Check the above sensor for proper connection, and if necessary,
replace the connection.
Does the problem remain?
Replace the fuser
unit assembly. See
“Fuser unit
assembly removal”
on page 331.
Problem is solved.
Step 5
Perform a print test.
Does the problem remain?
Contact next level of
support.
Problem is solved.
4062
Diagnostic information
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