Automatic Call Distribution (ACD)
Aspila EX Software Manual Features 75
ment Connection Timer
For each ACD group (01-64), set the timer the system waits before playing the first delay
announcement (0-64800 seconds).
• 41-10-04 : PGDAD Port Assignment for Delay Announcement - 2nd Delay Announce-
ment Connection Timer
For each ACD group (01-64), set the timer the system waits before playing the second delay
announcement (0-64800 seconds).
• 41-10-05 : PGDAD Port Assignment for Delay Announcement - Delay Announcement
Sending Duration
For each ACD group (01-64), set the timer for the Delay Announcement sending duration (0-
64800 seconds).
• 41-11-01 : VRS Message Number for Delay Announcement - Delay Message Start Time
For each ACD group (01-64), determine how long the system waits before playing the delay
Message. This program is activated when the delay announcement source and options are
assigned as VRS in Program 41-08.
• 41-11-02 : VRS Message Number for Delay Announcement - 1st Delay Message Number
For each ACD group (01-64), assign the VRS message number to be used as the message
source for the 1st Delay Announcement Message (0-49). This program is activated when the
delay announcement source and options are assigned as VRS in Program 41-08.
• 41-11-03 : VRS Message Number for Delay Announcement - 1st Delay Message Sending
Count
For each ACD group (01-64), determine the 1st Delay Message Sending Count (0-255).
• 41-11-04 : VRS Message Number for Delay Announcement - 2nd Delay Message Number
For each ACD group (01-64), assign the VRS message number to be used as the message
source for the 2nd Delay Announcement Message (0-49). This program is activated when the
delay announcement source and options are assigned as VRS in Program 41-08.
• 41-11-05 : VRS Message Number for Delay Announcement - 2nd Delay Message Send-
ing Count
For each ACD group (01-64), determine the 2nd Delay Message Sending Count (0-255)
• 41-11-06 : VRS Message Number for Delay Announcement - Tone Kind at Message
Interval
For each ACD group (01-64), determine what the caller should hear between messages
(0=ring back, 1=MOH, 2=BGM).
• 41-11-07 : VRS Message Number for Delay Announcement - Disconnect Time After the
End of VRS Delay Message
For each ACD group (01-64), assign how long the system should wait after the end of the
VRS delay message before disconnecting (0-64800).
• 41-12-01 : Night Announcement Setup - Night Announcement Source Type
Define the night announce voice resource (0=ACI, 1=VRS [DSPDB]) for each ACD group
(01-64). Night announcement availability depends on the setting in Program 41-03-02. The
night announcement function is not available for ACD pilot number call.
• 41-12-02 : Night Announcement Setup - Night Announcement ACI Port Number
If Program 41-12-01 is set to ‘0’, define the port number for the ACI night announce voice
resource for each ACD group (01-64).
• 41-12-03 : Night Announcement Setup - ACD Night Announce Sending Time
Define the night announce sending time (0-64800) for each ACD group (01-64).
• 41-13-01 : VRS Message Number for Night Announcement - VRS Message Number
For each ACD Group (01-64), define the VRS message number (0-48) to be used as the night
announcement. This program is activated when the night announcement source is assigned as
VRS in Program 41-12-01.
• 41-13-02 : VRS Message Number for Night Announcement - Tone Kind at Message
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