Automatic Call Distribution (ACD)
76 Features Aspila EX Software Manual
Interval
For each ACD Group (01-64), define the what the caller will hear between the night
announcements (0=ring back tone, 1=MOH, 2=BGM).
• 41-14-01 : ACD Options - EMG Call Operation Mode
Set the EMG Call Operation Mode (0=Call system supervisory extension when group super-
visory extension is busy, 1=No call to system supervisory extension when group supervisory
extension is busy) for ACD Groups (01-64).
• 41-14-02 : ACD Options - Wrap Up Mode
Set the Wrap Up Mode option (0=After wrap up mode key is pressed, 1=After call is finished
automatically) for ACD Groups (01-64).
• 41-14-03 : ACD Options - ACD Priority for Overflow Calls
Set the priority for overflow calls (0=own group priority, 1=priority set by Program 41-03-03)
for ACD Groups (01-64).
• 41-14-04 : ACD Options - Automatic Answer in Headset Mode
Set the Automatic Answer option (0=off, 1=on) for the headset mode for ACD Groups (01-64).
• 41-14-06 : ACD Options - Transfer to ACD Extension With 2nd Delay Announcement
For each ACD Group (01-64), determine whether or not a call is transferred to an ACD exten-
sion after the 2nd delay announcement (0=transfer, 1=no transfer).
• 41-14-07 : ACD Options - Automatic Off Duty for SLT
For each ACD Group (01-64), determine whether or not an SLT automatically changes to off-
duty mode (0=not changed, 1=changed automatically).
• 41-14-08 : ACD Options - ACD Off Duty Mode
For each ACD Group (01-64), determine whether or not an agent can receive in internal call
in off-duty mode (0=can not receive, 1=can receive).
• 41-14-09 : ACD Options - Automatic Wrap Up End Time
For each ACD Group (01-64), set how long the system waits before automatically ending
wrap up time (0=disabled or 1-64800 seconds).
• 41-14-10 : ACD Options - Supervising ACD Answer to Incoming Call
For each ACD Group (01-64), set how long the system waits for Supervising ACD Answer
(0=disabled or 1-64800 seconds).
• 41-14-11 : ACD Options - Cancel Headset Ear Piece Ringing (KST)
For each ACD Group (01-64), set how long the system waits before cancelling headset ear
piece ringing for system phones (0=disabled or 1-64800 seconds).
• 41-14-12 : ACD Options - Start Headset Ear Piece Ringing (SLT)
For each ACD Group (01-64), set how long the system waits before starting headset ear piece
ringing for single line sets (0=disabled or 1-64800 seconds).
• 41-15-01 : ACD Queue Alarm Information - ACD Queue Alarm
For each ACD Group (01-64), determine the number of calls required in queue to activate the
alarm (0-200).
• 41-15-02 : ACD Queue Alarm Information - Alarm Interval
For each ACD Group (01-64), determine the interval for displaying the alarm information (0-
64800 seconds).
• 41-16-01 : ACD Threshold Overflow - Number of Calls in Queue
For each ACD group (01-64), define the maximum number of calls in ACD queue (0=no
limit, 1-200) before the call overflows.
• 41-16-02 : ACD Threshold Overflow - Operation Mode for ACD Queue
For each ACD group (01-64), determine how the system handles ACD calls when the maxi-
mum number of ACD calls in queue has been reached (0=longest waiting call is transferred,
1=last waiting call is transferred, 2=busy signal sent).
• 41-17-01 : ACD Login Mode Setup
Define the ACD login mode (0=normal, 1=AIC) for each extension.
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