Automatic Call Distribution (ACD)
Aspila EX Software Manual Features 77
• 41-18-01 : ACD Agent Identity Code Setup - ACD Agent Identity Code
For each AIC Table (001-512), define the ACD Agent Identity Code (4 digits).
• 41-18-02 : ACD Agent Identity Code Setup - Default ACD Group Number
For each AIC Table (001-512), define the default ACD group number (0=no setting, 1-64).
• 41-18-03 : ACD Agent Identity Code Setup - ACD Group Number in Mode 1
For each AIC Table (001-512), define the ACD group number (0=no setting, 1-64) in mode 1.
• 41-18-04 : ACD Agent Identity Code Setup - ACD Group Number in Mode 2
For each AIC Table (001-512), define the ACD group number (0=no setting, 1-64) in mode 2.
• 41-18-05 : ACD Agent Identity Code Setup - ACD Group Number in Mode 3
For each AIC Table (001-512), define the ACD group number (0=no setting, 1-64) in mode 3.
• 41-18-06 : ACD Agent Identity Code Setup - ACD Group Number in Mode 4
For each AIC Table (001-512), define the ACD group number (0=no setting, 1-64) in mode 4.
• 41-18-07 : ACD Agent Identity Code Setup - ACD Group Number in Mode 5
For each AIC Table (001-512), define the ACD group number (0=no setting, 1-64) in mode 5.
• 41-18-08 : ACD Agent Identity Code Setup - ACD Group Number in Mode 6
For each AIC Table (001-512), define the ACD group number (0=no setting, 1-64) in mode 6.
• 41-18-09 : ACD Agent Identity Code Setup - ACD Group Number in Mode 7
For each AIC Table (001-512), define the ACD group number (0=no setting, 1-64) in mode 7.
• 41-18-10 : ACD Agent Identity Code Setup - ACD Group Number in Mode 8
For each AIC Table (001-512), define the ACD group number (0=no setting, 1-64) in mode 8.
• 41-19-01 : VRS Box Number for Delay Announcement - Delay Message Start Timer
For each ACD group (01-64), determine how long the system waits before playing the Delay
Message (0-64800 seconds).
• 41-19-02 : VRS Box Number for Delay Announcement - Mailbox for 1st Announcement
Message
For each ACD group (01-64), assign voice mail ACD Announcement Mailboxes as the mes-
sage source for the 1st Announcement Message. This option is only applicable to ACD Over-
flow Modes 1, 4, 6 and 9 (source 0/type2). Use Program 41-08 to set up the ACD overflow
options.
• 41-19-03 : VRS Box Number for Delay Announcement - 1st Delay Message Sending
Count
For each ACD group (01-64), determine the 1st Delay Message Sending Count (0-255).
• 41-19-04 : VRS Box Number for Delay Announcement - Mailbox for 2nd Announcement
Message
For each ACD group (01-64), assign voice mail ACD Announcement Mailboxes as the mes-
sage source for the 2nd Announcement Message. This option is only applicable to ACD Over-
flow Modes 1, 4, 6 and 9 (source 0/type2). Use Program 41-08 to set up the ACD overflow
options.
• 41-19-06 : VRS Box Number for Delay Announcement - Tone Kind at Message Interval
For each ACD Group (01-64), define the what the caller will hear between the messages
(0=ring back tone, 1=MOH, 2=BGM).
• 41-19-07 : VRS Box Number for Delay Announcement - ACD Forced Disconnect Time
After 2nd Announcement
For each ACD group (01-64), assign how long the system should wait after the end of the
ACD delay message before disconnecting (0-64800).
• 41-19-08 : VRS Box Number for Delay Announcement - Delayed Message Interval Time
For each ACD group (01-64), set the timer for the interval between the Delayed Messages (0-
64800 seconds).
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