– 270 – NWA-008844-001 Rev.5.0
91ch3002.fm
COMMAND CODE
TITLE:
ACD/UCD GROUP
17
FUNCTION:
This command is used to define ACD (Automatic Call Distribution)/UCD (Uniform Call Distribution)
groups.
PRECAUTION:
(1) A maximum of 16 ACD/UCD groups can be assigned per system.
(2) A maximum number of 60 stations can be assigned to a ACD/UCD group.
(3) Prior to changing or deleting the station number within a ACD/UCD group, in CM17 Y=0, it is
necessary to change the data for CM17 Y=1-7 to the initial data.
ASSIGNMENT PROCEDURE:
DATA TABLE:
ST
EXE++ +
+
17Y
DATA
DE
STATION NUMBER (A)
(1-8 digits) (1-8 digits)
++
DE
: Initial Data
Y STATION NUMBER (A) SETTING DATA
RELATED
COMMAND
No. MEANING DATA MEANING DATA MEANING
0 Station numbers to
be included in ACD/
UCD group
X
XXXXXXXX
Station number (A) X
XXXXXXXX
NONE
Station number (B)
No data
NOTE 1: Station numbers should be individually assigned to an ACD/UCD group, as shown below.
STATION No. (A)
STATION No. (B)
1st operation STN 1 STN 2
2nd operation STN 2 STN 3
Last operation STN n STN 1
(STN 1-STN n: Station numbers included in a ACD/UCD group)
NOTE 2: After data setting, lift the handset once, to activate the ACD/UCD function, at each ACD/UCD station.
Continued on next page
~
~
CM17
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