Neopost IS-5000 User Manual

Troubleshooting
273
11
Envelopes Stoppages and Jams
Print Base Stoppages
Problem: Envelopes are stopped in the transport mechanism of the Base.
11.1 Envelopes Stoppages and Jams
Possible cause Action
• Mailpiece is too thick.
• Mail size is incorrect.
• Envelopes are not properly
stacked on the feed platform.
1 Clear the Base as indicated below.
2 Correct the cause indicated in the
left column:
 Mail sizes: see Mail Specifi-
cations p.295.
 Envelope stacking: see Using
the Feeder p.82.
OMEGA1_US.book Page 273 Vendredi, 1. octobre 2010 10:46 10

Neopost IS-5000 Specifications

General

Brand	Neopost
Model	IS-5000
Category	Digital Mailing system
Language	English