Trainee Guide TR-L2-M2000
Level 2 Maintenance Training – M2000 Dispensing Systems 4-2-2 P/N 73-0018-00 (Revision B)
Information Sheet 4-1-1
Contacting Asymtek Technical Support
A. Describing Machine Faults
1. Summarize the problem, and describe when it started.
2. Write down all of the details of the symptom. This information will be required if
replacement parts are needed to resolve the issue.
3. Tell what you believe is causing the problem, and how you isolated it to this
problem.
4. If it is isolated to a component, and you need to order the part, write down the part
number from the faulty component.
5. Have the serial number of the dispenser available for the Field Service Engineer
(FSE). This information will be required if replacement parts are needed to resolve
the issue.
B. Request for Technical Support (RTS) Form
1. To obtain service, complete the RTS form (See Diagram Sheet 4-1-1 on page
4-2-3).
2. If necessary, submit a purchase order along with the RTS.
3. Be sure to include the following information:
 Machine Model
 Serial Number of the Machine
 Accurate description of the failure
C. Ordering Replacement Parts
1. To order replacement parts, complete a Return Material Authorization (RMA) form.
2. Be sure to include the following information:
 Machine Module
 Serial Number of the Machine
 Accurate description of the failure.
3. RMA number will always need to be referenced when returning material to Asymtek.
Customer may be billed for parts replaced under warranty if the failed part is not
properly received by Asymtek.
4. Warranty evaluations will be performed by Asymtek’s Technical Support Group
based on the failure description provided by customer on the RMA form. Evaluation
will verify warranty status.
To Next Page
Loading...
Need help?
General